Website:
https://protectfind.com.au
Entity: ProtectFind Pty Ltd (“ProtectFind”, “we”, “our”, or “us”)
1. Overview
ProtectFind respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and share your information when you visit our website, submit a quote request, or interact with our services.
By using our website or providing your personal information, you consent to the collection and handling of your data as described in this policy.
2. What Information We Collect
We collect personal information directly from you when you use our website, submit forms, or communicate with us.
This may include:
Contact details: name, email address, phone number, and suburb or postcode.
Project information: details about your property or the type of security system you’re interested in (e.g. camera installation, alarm system, access control).
Communication data: messages, survey responses, or feedback you provide.
Installer information: if you are a licensed installer, we may collect your business name, licence number, ABN, and contact details.
Website usage data: pages visited, time on site, browser type, IP address, and other analytics data collected through cookies or similar technologies.
We do not collect or store payment information, financial records, or sensitive personal data (such as health or biometric data).
3. How We Use Your Information
We use your information to:
Provide our referral service – to connect you with a small number of licensed local security installers who can provide quotes or contact you directly.
Improve our services – to understand user preferences, measure performance, and enhance website functionality.
Verify licensing and compliance – to ensure installers in our network hold valid security licences and operate legally.
Communicate with you – to send information, updates, or reminders about your request or related services.
Conduct research and analysis – to better understand trends and improve user experience.
Meet legal and regulatory obligations – including those under the Private Security Act 2004 (VIC) and the Privacy Act 1988 (Cth).
4. How We Share Your Information
We only share your information where necessary and in accordance with this policy.
With licensed security installers:
When you request quotes, your details (name, contact number, suburb, project description) are shared with up to three independently licensed installers so they can provide a tailored quote or contact you directly.With service providers:
We may use third-party providers for website hosting, form processing, analytics, or email communications. These providers may access personal data only to perform their contracted services for ProtectFind and must handle it securely.When required by law:
We may disclose information to law enforcement or regulators (such as the Victorian Police Licensing & Regulation Division) if legally required to do so.
We do not sell or rent your personal information to marketers or unrelated third parties.
5. International Disclosure
Our website is hosted in Australia, but some of our technology providers (such as email or analytics tools) may store data on servers located overseas, including in the United States, Singapore, or the European Union.
We take reasonable steps to ensure these providers handle your data in compliance with Australian privacy standards.
6. How We Protect Your Information
We use reasonable physical, technical, and administrative safeguards to protect personal information from loss, misuse, unauthorised access, or disclosure.
This includes encryption of stored data, secure hosting environments, and limited employee access.
However, no online transmission is completely secure, and we cannot guarantee absolute data security.
7. Cookies and Analytics
ProtectFind uses cookies and similar technologies to improve site performance, personalise your experience, and analyse user behaviour.
Cookies do not identify you personally, but they help us understand how the website is used.
You can disable cookies in your browser settings, but some features of our website may not function properly if you do.
8. Accessing and Correcting Your Information
You can request access to the personal information we hold about you or ask us to correct it if it’s inaccurate, outdated, or incomplete.
To do so, please email privacy@protectfind.com.au.
We’ll respond within a reasonable timeframe and may need to verify your identity before granting access.
9. Retention and Deletion
We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
If you wish to have your information deleted from our systems, you can contact us at privacy@protectfind.com.au, and we’ll remove it where permitted by law.
10. Children’s Privacy
Our services are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from minors.
If you believe a child has provided us with their details, please contact us immediately for removal.
11. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We recommend reading the privacy policies of any linked sites you visit.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, regulation, or our operations.
The latest version will always be available at https://protectfind.com.au/privacy-policy/.
Continued use of our website after updates means you accept the revised policy.