1. Introduction
Your use of the ProtectFind website (“our website”), operated by ProtectFind Pty Ltd (“we”, “our”, or “us”), is subject to these Terms of Use and our Privacy Policy.
By using our website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you must refrain from using our website.
We may amend these Terms of Use or our Privacy Policy at any time by posting the updated version on our website. Continued use of our website constitutes acceptance of those changes.
2. Purpose of Website
ProtectFind provides an online referral platform that connects homeowners and businesses with independently licensed security professionals.
We do not perform, supervise, or contract any security installation, maintenance, or monitoring work.
All installation and advisory services are carried out by independent, licensed installers.
3. Restrictions on Use
You may submit our “Get Quotes” or similar forms only for the purpose of obtaining quotes from licensed security professionals.
You must not:
- use the website or forms for any competitive, commercial, or improper purpose;
- collect installer details for marketing, solicitation, or resale;
- automate, scrape, or bulk-submit quote requests;
- copy, adapt, or republish any material from our website without permission; or
- use our website in any way that causes loss, damage, or regulatory exposure to us or others.
4. General Information and Advice
The information and advice published on our website or shared via email are general in nature and do not consider your individual security needs or property circumstances.
While the site is authored by a licensed Security Adviser (Individual Licence – Victoria), any advice is provided for educational purposes only and should not be relied upon as formal, site-specific security advice.
Before acting on any information from ProtectFind, you should consult a licensed security adviser or installer who has inspected your property.
5. General Disclaimer and Limitation of Liability
We render our website and referral service with due care and skill but make no guarantees that it will be error-free, uninterrupted, or free from inaccuracies.
To the maximum extent permitted by law, ProtectFind excludes all liability for any loss or damage (direct, indirect, or consequential) arising from:
- reliance on information contained on or linked from the website;
- any advice, product, or service obtained through a referred installer;
- technical errors, data loss, or service interruptions; or
- unauthorised access, breaches, or data transmission issues
Nothing in these Terms limits your rights under the Australian Consumer Law.
6. Suppliers and Installers
ProtectFind connects you with independently licensed security professionals based on the information you provide.
We cannot verify that your information is complete or correct and therefore cannot warrant that any goods, services, or advice provided by installers will be suitable for you.
We take no responsibility for, and make no representations about, the quality, suitability, or legality of the work, products, or advice of any installer.
To the fullest extent permitted by law, ProtectFind disclaims all liability for injury, loss, or damage arising from third-party actions, omissions, or negligence.
7. Linked Websites and External Content
Our website may contain links to other websites or third-party content.
Such links are provided for convenience only and do not imply endorsement.
ProtectFind accepts no responsibility for the content, accuracy, legality, or functionality of any linked sites.
8. Security of Information
We take reasonable steps to protect personal data submitted through our website but cannot guarantee the security of Internet transmissions.
You transmit information at your own risk.
For details on how we manage personal data, please refer to our Privacy Policy.
9. Termination of Access
We may suspend or terminate access to our website, forms, or referral service at any time without notice if we believe you have breached these Terms or any applicable law.
10. Indemnity
You indemnify and hold harmless ProtectFind Pty Ltd, its directors, officers, employees, and agents from any claim, demand, or loss (including legal costs on a full indemnity basis) arising from:
- your misuse of the website or forms;
- your breach of these Terms; or
- false or misleading information you submit through our forms.
11. Licensing and Regulation
Security industry activities in Victoria are regulated under the Private Security Act 2004 (VIC) and Private Security Regulations 2025 (VIC).
ProtectFind operates under a Security Adviser (Individual Licence - Victoria).
ProtectFind Pty Ltd is a referral and information service and does not perform, supervise, or contract any licensed security installation work.
As new licensing reforms are implemented, ProtectFind is aligning its operations with the Private Security Business Licence framework to maintain ongoing compliance.
All installation work arranged through ProtectFind is conducted by independently licensed professionals in their respective states and territories.
12. Governing Law
These Terms of Use are governed by the laws of the State of Victoria, Australia.
Any disputes arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the courts of Victoria.
13. Contact
For questions about these Terms, please contact us.